Note: These bots cannot, and likely will not, ba able to handle escalation items appropriately. There is a skill pipeline from junior tech to higher tiers and we’re going to see an aging skill demographic evaporate into thin air with no one to train the new bots on how to handle a constantly evolving tech base.
That’s still tens of thousands of jobs that will retire without a train-to-replace pipeline. And escalation, by design, is not formulaic enough to be handled by AI. It exclusively includes all tickets outside the normal troubleshooting and maintenance standard.
We’ll see an aging escalation base untill the pressure forces a few into retirement, which adds to other pressure and snowballs until we have an entire nation of Tier 1 chatbots and overseas Pakistani call center escalation reps.
Note: These bots cannot, and likely will not, ba able to handle escalation items appropriately. There is a skill pipeline from junior tech to higher tiers and we’re going to see an aging skill demographic evaporate into thin air with no one to train the new bots on how to handle a constantly evolving tech base.
Source: MSP T2 Tech
these companies are just hoping to have a few senior level or experience programmers to fix the issues, of the ai or outsourced workers.
That’s still tens of thousands of jobs that will retire without a train-to-replace pipeline. And escalation, by design, is not formulaic enough to be handled by AI. It exclusively includes all tickets outside the normal troubleshooting and maintenance standard.
We’ll see an aging escalation base untill the pressure forces a few into retirement, which adds to other pressure and snowballs until we have an entire nation of Tier 1 chatbots and overseas Pakistani call center escalation reps.
Sure, but that’s a problem for the next CEO.