as luck would have it, i’ve had three conversations with “alyson” today, the customer representative from my health insurance provider. during the second one, i asked if she was ai and it replied “i apologize for the inconvenience” but did not offer to connect me with a real person.

forgot to add: i have a lot of feelings about this, many of them hateful, but calling a machine a slur never occurred to me. someone, somewhere is responsible for this and something handsome and italian should happen to them on a street corner