It’s not us, it’s you. It’s with a heavy wrench that we have decided to end our partnership with Samsung. Despite a huge amount of effort, Samsung’s approach to repairability does not align with our mission.
I’m not sure who you mean by “they”. iFixit is great, but they just sold me the tools and the parts, and provided the replacement guides. I have been a customer since they opened their webshop, but I haven’t ordered anything from them for a few years. I can only assume they still have great customer service, if they’re willing to cut ties with Samsung over customer privacy.
Samsung was OK back then. I really liked the device, but it was a little flawed and they offered nothing for the battery that didn’t hold a charge. Eventually the charging port also failed, but by that time I had three spare batteries, so I would just rotate them through the device rather than plug it in. The screen cracking was on me, I dropped it, but the other issues shouldn’t have required a third-party DIY repair channel at all.
That sounds like they really took care of you.
I’m not sure who you mean by “they”. iFixit is great, but they just sold me the tools and the parts, and provided the replacement guides. I have been a customer since they opened their webshop, but I haven’t ordered anything from them for a few years. I can only assume they still have great customer service, if they’re willing to cut ties with Samsung over customer privacy.
Samsung was OK back then. I really liked the device, but it was a little flawed and they offered nothing for the battery that didn’t hold a charge. Eventually the charging port also failed, but by that time I had three spare batteries, so I would just rotate them through the device rather than plug it in. The screen cracking was on me, I dropped it, but the other issues shouldn’t have required a third-party DIY repair channel at all.