The race may already be lost, but still.
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For hr or Uber or similar the scale is this:
5 stars = meh, expected experience
4 stars or lower = your employee literally tried to kill me
I usually save 4 stars for attempted kidnappings, its important to distinguish these things.
Every single person that I get requested to rate gets five stars plus a positive comment because fuck you gig economy.
This is the issue. I am more concerned about the real impact a rating has on a real person’s life than whether some future rider will be slightly bothered by a dirty floor mat.
Right if it’s for corp always 5/5 but if it’s on like bookworm or my blog, I feel like I can be honest, because no one is getting dinged based on my stars.
I don’t think this is actually having the effect you think it does. The people running these things still need the same number of workers in total, so all you’re really doing is contributing to the effect that OP is describing, where the gig workers getting marked down becomes arbitrary and random rather than related to whether they do their job.
The way to protest gig work is not to do business with companies that use it.
I’ve worked at two call centers, both anything below a 5/4 as a 0
In theory, sure. However in the real world there is no escaping neither the ratings or the gig economy. Every single delivery company here does it. When it is possible to choose the delivery I pick the postal service. They too asking for ratings, but at least they have regular employees though some delivery points that are stores and kiosks have a suspiciously high rotation of staff. Not every vendor uses the postal service and sometimes the only option is to order from them or be without.
I don’t have any grandiose ideas of it having any effect, but I will not participate in rating the performance of my fellow humans that are service workers. They do the job to do the job and the job is not to suck up to me. And everybody has the right to have a bad day or whatever without some manager making it even worse.
Realistically it is better to support political parties that legislate wages and working conditions and such so that people working any jobs have a decent wage and are protected from abuse.
Big corp has 10 ratings, and anything under 9 is deemed failure.
It always seems like, for most people, the middle three stars might as well not exist. Was it acceptable? Five stars. Do I want to complain? One star. There is no in-between.
I worked for AWS for a few years and one of our performance targets was customer correspondence rating, we had a target of 4.67. That means anything below a 5 brought you under the target. You also got to have a meeting with a team lead and quality lead for anything rated 3 and below.
Gotta be customer obsessed
Good luck convincing HR, or any of the assholes in corporate.
Who asked them?
they’re the ones who decided that anything less than a perfect score is an “opportunity for improvement” in other words “do better or you’re fired”.
The lower scheme is how I rate media, for service it’s unfortunately the upper one because I don’t want to fuck anybody over who’s just doing their job.
The only two ratings that matter are 5 and 1.
5 = Met expectations
1 = Bad
Ah, but consider
5 = Exceptional
4 = Met expectations
1 = Bad
4 does not meet corporate expectations and some minimum wage person who dealt with you is going to get shouted at.
Actually to be clear normally it’s the average weight of reviews that is relevant nobody has time to actually speak to every review and most people don’t actually shout at people
If your target is 4.7, every asshole who gives you 4 stars because “there’s always room for improvement” or “5 means excellent and I wasn’t that excited about it” has to be balanced by at least three more who give it 5 because they recognise that the wage slave has no power to make it better than they did and it’s unreasonable to expect the wage slave to inject joy into their day.
most people don’t actually shout at people
Depends on the company. Some companies give people a ten cents raise, an hour’s training and lots of stress and targets for being a supervisor. I don’t know whether shouting at the other wage slaves is the intended behaviour, but it’s frequently the outcome.
It’s great that you don’t have experience working for places where the fear is used for control, but that doesn’t mean it doesn’t happen a lot.
You may say “if you don’t like it, feel free to get a different job”, but that’s exactly what management say, and there are plenty of people on whom that fear works.
I think old and current newgrounds rating give a pretty clear representation of what each star mean.
It’s old tho.
I feel old now.
I seem to remember at one point, a 0 rating said “DIE IN A FIRE”
Maybe that was the scale for music?
I prefer
- bad
- issues
- good
- great
- exceptional
Except it isn’t even an objective scale other folks are rating something a 5 for not being complete POS and being 5 dollars treating it as an objective scale and using a different one from planet Earth is less than useful.
Yeah which is why I pretty much ignore stars unless someone has a rubric in their profile, or an actual review attached.
Solely numeric reviews are basically no better than up and down votes. Good for automation or algorithms, but largely useless to humans.
Remember boys and girls, a 4 out of 5 star review on any platform that doesn’t allow a zero star, is only a 75% grade. Not an 80% like these hucksters imply. Thats a solid C, not a B. Let’s not give in to this corporate delusion anymore
3-5 = 50% =/= 60%
2-5 =25% =/= 40%
It’s a false show of satisfaction in the very least. A rotting manifestation of the soulless corporation not allowing any amount of transparency stop them from pulling the curtain closed tighter, on the, “oh fuck,” side.
I think they are actually aware the curtains are silk and quite see through. I think we can all agree we’ve crossed the event horizon. Everything is going to get pulled in soon.
A few times in my life I encountered a system where 1 is labled “Satisfactory” or something similar and 5 is “Perfect” or similar.
In those cases I either refuse to rate or rate a 1 no matter how it went.
I think the system should always be so that 1 is absolute dog shit, 3 is no complaints, 5 is exceptional
I hate that 5 is anywhere from “just okay” to “amazingly exceptional” and you just can’t know which it is
This is working as intended, though. In most cases, nobody cares how stoked you are about the product, people mostly care which flaws the product has. With a target average of, say, 4.5, the 5-star system gives you options to give +0.5 stars all the way down to -3.5, giving negative reviews significantly more weight.
We tried this though. “C” stopped being an average grade and therefore “okay”, a long time ago.
Give 5 stars to this comment or I report You for any other score as harassment!
Also I add extra gifts for any 5 star ratings!
Corrupted, it is all corrupted.
