One of the issues I think voyager faced is trek fatigue.

That was at a time where major overarching universes were not a thing. People were not use to a universe being on the air as much as it was. Then fans were upset because how dare it have a female captain. Mix in a lot of other sci Fi on tv, voyager was in a tough spot.

Today I think fans are seeing it for what it was supposed to be. You can put it on and enjoy an episode while on your phone. No need to overly focus, no huge plot lines. Just what rank is Tom that season.