I work in a place that uses names, if I had to guess it’s probably because it’s more personal. People are bad enough at paying attention to hear their own name, I have very little faith in people responding to a randomly assigned number.
Also with phone in, online, and door dash et al. it might seem strange to use names for those, which we would need to because the person coming in isn’t going to know what number was assigned to the order and only in the phone in scenario could we communicate that directly (online ordering could tell them but again, people are dumb, they won’t know).
I don’t know how it is in the states, but fast food places here give you a small beeper with a number on it, when your order is ready, it beeps/vibrates and you pick your order up. No one shouting names, no overhearing names, no losing attention when a device in your hand starts beeping/vibrating. The number on it serves as a secondary backup. I’ve not been in a place where name giving was required. Different culture I guess.
I work in a place that uses names, if I had to guess it’s probably because it’s more personal. People are bad enough at paying attention to hear their own name, I have very little faith in people responding to a randomly assigned number.
Also with phone in, online, and door dash et al. it might seem strange to use names for those, which we would need to because the person coming in isn’t going to know what number was assigned to the order and only in the phone in scenario could we communicate that directly (online ordering could tell them but again, people are dumb, they won’t know).
I don’t know how it is in the states, but fast food places here give you a small beeper with a number on it, when your order is ready, it beeps/vibrates and you pick your order up. No one shouting names, no overhearing names, no losing attention when a device in your hand starts beeping/vibrating. The number on it serves as a secondary backup. I’ve not been in a place where name giving was required. Different culture I guess.
Every fastfood here works with numbers, where’s the issue ? 🤷