Getting answers for questions have turned from 5 minute thing to 10-40 minute things.
That’s an administration problem. Sure people are busy, in meetings or at lunch. But if someone is always 40m away from answering a work slack/chat they’re a candidate for replacement.
I message somebody --> they take ten minutes to answer, with question --> im doing something else, it takes me few minutes to finish or risking losing my tough then i answer --> maybe with good luck they answer right back, but most likely it takes few minutes again.
In the office i could have talked to the person and resolve the thing faster.
Easy fix… slack message asking for a huddle and giving a brief synopsis of the issue, just what your opening remark would have been in person, but including how urgent this is. Person gets back to you as soon as it demands and they are able. If you’re in the middle of something when they get back to you, that’s just what you were doing to them by interrupting when they were busy already.
That’s an administration problem. Sure people are busy, in meetings or at lunch. But if someone is always 40m away from answering a work slack/chat they’re a candidate for replacement.
You understand wrong.
I message somebody --> they take ten minutes to answer, with question --> im doing something else, it takes me few minutes to finish or risking losing my tough then i answer --> maybe with good luck they answer right back, but most likely it takes few minutes again.
In the office i could have talked to the person and resolve the thing faster.
Easy fix… slack message asking for a huddle and giving a brief synopsis of the issue, just what your opening remark would have been in person, but including how urgent this is. Person gets back to you as soon as it demands and they are able. If you’re in the middle of something when they get back to you, that’s just what you were doing to them by interrupting when they were busy already.
For us, we use slack huddles when there will be too much back and forth. 30 second audio call, supports screen sharing.
Yeah we use huddles too. But its not like it always clear when this things is going to be involved or not.
Hey, I have a question, you have time for a quick huddle?
Almost never does anyone say no.