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I’ve tried to get into STO multiple times over the years and I’ve always found it to be frustratingly buggy. It’s not unplayable, but it has enough bugs in it that I get annoyed and stop playing at about the same point each time.
The ship combat works decently well and is fun, but the ground combat is really rough in my experience.
The ground sections absolutely feel tacked on. They were what would end up killing my interest. That, and the F2P model in general makes for a bad experience in my opinion.