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Joined 1 year ago
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Cake day: June 27th, 2023

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  • Been there many times. Had one case where support had to through the reseller who sold licenses in our country. Actual people who knew what they were talking about was tier 3.

    We had a bug and were trying to report it and get a fix or workaround. Just told no, we’re doing it wrong. After a lot of back and forth we had to pay for an “expert” to fly over and show us what we were doing wrong. Turns out he wasn’t an expert, he was a salesmen. Made a demo for us on the flight and the first time he ran it was in our meeting room on projector.

    Failed in exactly the way we had been saying. It was very satisfying.

    Finally he phoned the dev team who confirmed the docs were wrong and we couldn’t do what we were trying.



  • I’ve worked on SCADA systems. The most the keyboard was used for was logging in then then putting something heavy on it stop the computer going to sleep. System was entirely controlled by the mouse and head office didn’t consider that 1 person might be monitoring 4-6 computers on their own for an 8 hour shift and enforced a 5 minute idle lockout on all of them.



  • Years ago now I was asked to be on call for a week, 24/7 outside working hours. I was told it would be paid. Being naive I thought I’d be paid at my normal rate.

    Turns out the on call rate was based on the likelihood of being called and this project was deemed to be low, after tax I got less than £10 extra for the whole week. It was something like 14 pence an hour.

    They had a whole load of restrictions on my life as well, couldn’t be more than an hour from the office, couldn’t be drunk, had to answer the phone within a minute at all times and be able to get on my laptop within 5 minutes.

    Refused to do it again after that first week and they ended up having to pay a contractor £400/week instead.