According to research ending every call with “Have I resolved all your issues?” Reduces how often people call back.

But yeah if you want to upgrade your product, it takes 5 inbound calls because of the steps. All but the last one could be automated.

I got yeeted.

  • eezeebee@lemmy.ca
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    4 months ago

    They want you to feel heard, and then feel personally responsible for the incessant call volume.