Because a big “Join our community discord server!” on the game’s title screen isn’t enough apparently. They have to put a flashy animated GIF at the top of every update notification, change the name of the game’s Steam forum to “Join Our Discord!”, and even reply to posts in the Steam forum saying “You should join our discord so we can chat about it!” as if a forum isn’t a good place to chat about the thing that’s already being discussed.
Bitch please, if I wanted to be in the hell that is Discord I’d already be there, you can stop asking.
1000000%
It is literally the worst forum platform in existence. For q&A and support, it’s effectively a black hole for information and not only that, it’s a black hole for effort since people will just ask the same bloody questions day in and day out as the information already on Discord becomes unavailable over time
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However, It becomes difficult when you use Discord as a place for your community to chat and to talk with and get feedback from highly engaged players or community members who have things to say about your game and want to talk with each other about the game. You could say that any old form will do here. However, you go to where your community is, you don’t make your community come to you. That only works if you are a bombshell of a title, otherwise, your bounce rate for community members joining and talking and engaging is going to be incredibly high which reduces the chances of your game becoming successful.