• LainTrain@lemmy.dbzer0.com
    link
    fedilink
    English
    arrow-up
    1
    ·
    7 hours ago

    Yeah, happened to me. I tried to go to one of the bank locations but they not so subtly told me to fuck off and call their customer service instead if for some reason I couldn’t use the ‘in-app help menu’. The entire concept of me losing access to it seemed alien to them, as it I was born into the app or some shit, idk how much they pay those ghouls to stand there and gaslight folks like that but I sure hope it’s a lot.

    To restore it I had to call them and turned out I needed to know some kind of extra hidden secret “telephone banking” password after fighting past 10 people who could barely speak English. I didn’t know it ofc and like an hour later I was able to prove who I was.