• onslaught545@lemmy.zip
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    3 个月前

    Once I had a user swear up and down they restarted the computer 3 times, and asked if I thought they were an idiot.

    I said, “No, I’m not saying you’re an idiot, but your computer is saying it’s boot time was 18 months ago.”

    • Glitterbomb@lemmy.world
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      3 个月前

      Spent too long in tech support - The trick with people like this is to move the goal to something that they certainly haven’t done before yet still accomplishes the same goal. Here I would honest to God ask the customer to check the pins on the power cable to make sure they’re straight. I don’t give a damn about those pins but they have to unplug the computer to look.

        • shalafi@lemmy.world
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          3 个月前

          Same! I’d say, “Look, I know you’re not stupid but do this thing so I can get past the initial troubleshooting. Humor me.”

    • Cypher@lemmy.world
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      3 个月前

      I used to tell them I was checking something and open up cmd and get system uptime right after asking that.

      The number of people shocked at being called out for having their PC on for over 60 days straight is enough to make anyone lose faith in humanity.

    • dropcase@lemmy.world
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      3 个月前

      I used to see a lot of people log out and back in and think that was restarting. Still wish Windows had an uptime command

    • DeviantOvary@reddthat.com
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      3 个月前

      On the other hand, our endpoint management solution reported long, continuous uptime even if devices were shut down. Turns out fastboot was to thank for it.