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The speaker had an unexpected experience with UPS, a shipping company, regarding high brokerage fees for a package shipped from the US to Canada.
UPS charged significantly higher fees than competitors for customs clearance, holding the package hostage until the fees were paid.
The speaker ordered a hot sauce collection and was not informed of the shipping company used, resulting in unexpected fees.
The fees included entry preparation, disbursement, and GST, with the entry preparation fee being more than the initial shipping cost.
The speaker contacted UPS to dispute the fees, citing the Consumer Protection Act of Alberta and arguing that the fees were unfair and an unwarranted additional cost.
Summarized the transcript using Firefox Orbit