Andrew Douglas says he was just fighting for compensation when he took WestJet to small claims court — instead, the dispute has resulted in what’s believed to be a landmark decision that can now be pointed to by all air travel passengers battling it out with the airlines.
In her decision on costs earlier this month, the judge condemned WestJet’s insistence that Douglas sign a non-disclosure agreement (NDA) in order to get compensation the airline owed him after he was incorrectly not allowed to board a flight to Cuba.
Nobody in Canada tracks how often NDAs are used, but experts in the airline industry say imposing confidentiality clauses in settlement offers is an increasingly common tactic, which is why this recent decision is so important.
I’m at a point where I am willing to pay extra just not to fly WestJet.
Doesn’t seem that long ago when we were saying that about Air Canada.
I will always say that about Air Canada.
Yup, avoid it like the plague. I have never found them to be competitive on any International flights I have booked.
Even domestic, I could count on the thumbs of one hand when a flight went off without a delay or some other fuckup. The most annoying thing is to sit in an airport and watch flight after flight to your destination leave while your flight is cancelled because of “weather”. AC seems to find every excuse in the book to fuck your plans up.
